SCAM: It’s time to strengthen your WiFi password

If you have received the email below, which says it’s been sent from ‘Virgin Media’ please be aware this is a SCAM! Delete the email and do not click or respond in any way.

This email was brought to our attention this week when one of our customers contacted us to ask our advice on an email he had received. Thankfully, we were able to explain it was not legitimate.

Unfortunately, there are thousands of scams which get sent via email, and they can be very misleading, especially if you receive an email from a provider you actually use.

If you’re ever unsure about the legitimacy of an email the best advice we can give is to independently contact that organisation – don’t use any contact details from the email you’ve received because if it is a scam that will direct you to the bad guys.

Always remember that organisations will never ask you to provide confidential information such as passwords.

Scammers have become increasingly smart with the techniques they use and the way in which they word their emails to potential victims. They can make an email feel personal by addressing them to you by your name.

Check the sender of the email. Look for spelling errors as this can often help identify that it is a scam. The email address as below ‘’ is not legit.

Always be cautious and stay safe online. 


Subject: ______ it’s time to strengthen your WiFi password
Date: Thu, 14 Dec 2017 16:00:00 +0000
From: Virgin Media <>

Stay safe online.

Hello _______

Your Virgin Media Hub is the access point to your home network and all the gadgets you use, so it needs proper protection against the growing capabilities of hackers.

Unfortunately, in the face of more skilled hackers, the default WiFi passwords on our Super Hub 1, Super Hub 2 and Super Hub 2ac are no longer as strong as they need to be.

The best way to improve the security of your Hub and WiFi network is to set a stronger password than the default password it came with.
Strengthen your Hub’s WiFi password today
The best passwords are a mix of uppercase, lowercase, numbers and symbols. Ideally, it’ll be 12 or more characters in length, and won’t use any real words.

As an example, ‘Password’ is weak and easy to break. But ‘v!rGiNM3d1A1’ or ‘Z89_!3b2aa43’ are much harder for hackers to crack.

For more help changing your password, use our step by step guide

Kind regards,
The Virgin Media team

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