Sage report hangs when sending to email

Here at Nexus we were recently working on a client server when they were having an issue with Sage.

In Sage 50 Accounts when exporting a layout to Outlook it hangs.

After numerous calls with Sage Support we worked out how to resolve the issue.

It turns out there was a problem with the report.

Here is a guide on how to fix this problem:

Report Designer v1.4
1. Select the required layout > Edit > Report menu > Report Properties > enter a new layout name and description > Enter.
2. Report menu > Email Settings > To > Edit > Clear > enter SALES_LEDGER.E_MAIL > OK > OK > OK.
3. Report menu > Filters > Clear > OK.
4. File > Save As > File name > enter a new file name > Save > File > Exit.

Report Designer v1.3 and below
1. Select the required layout > Edit > Properties pane > Name > enter a new layout description > Enter.
2. Properties pane > Email Options > To > Edit > Clear > enter SALES_LEDGER.E_MAIL > OK > OK > OK.
3. Data > Filters > Clear > OK.
4. File > Save As > File name > enter a new file name > Save > File > Exit.
Your new layout should now run correctly.

Nexus hosts servers which run hosted Sage. As well as hosting and cloud systems Nexus also offers a wide range of IT services from IT Support and Networking to Computer and Apple Mac Repairs.

If you’re seeking IT Support for your business, need your home or office network sorted or maybe you just have a computer which needs repair then contact us to find out how we can help you.