I don’t have a backup. Can you help?
Most people have no real backup and do not find out until it is too late. What actually counts as one, the rule worth following, and ho... Read more
How do I set up parental controls on my child’s iPhone or iPad?
A plain walkthrough of Apple Screen Time and Family Sharing — what it can control, what it cannot, and the settings parents most ofte... Read more
My storage is full. Can you free up some space?
Where the space actually goes, what is safe to delete, and when the answer is a bigger drive rather than a clear-out.... Read more
Can you copy everything off my very old PC?
Getting files off an old or dead computer onto an external drive. What is recoverable, what people forget to copy, and why the old driv... Read more
The hinge on my laptop is broken. Can it be repaired?
Broken laptop hinges get worse fast and can take the screen and cables with them. Why it is worth dealing with early, and what the repa... Read more
My PC is old and slow. Can you set up a new one for me?
Yes — and we will move everything across. What to look for when choosing, what we do to set it up, and why you should not throw the o... Read more
My laptop only works when it’s plugged in. Can you replace the battery?
A laptop that dies the moment you unplug it usually needs a battery. Here is how to be sure, what a swollen battery means, and what to ... Read more
My phone went through the washing machine. What can be saved?
What to do in the first ten minutes, what is realistically recoverable from a water-damaged phone, and what your SIM card actually hold... Read more
I can’t receive emails on my phone. How do I fix it?
Email working on your computer but not your phone? Here is the order to check things in, and the one setting that causes most of these.... Read more
I’ve cracked my laptop screen. Can you replace it?
Yes, from £72. What to do in the meantime, what it costs, and why a cracked screen is usually one of the better repairs to have.... Read more
Why does my PC keep blue screening?
A blue screen means Windows hit something it could not recover from. Here is what causes it, what to note down, and when it means hardw... Read more
My home WiFi is slow and has dead spots. Can it be fixed?
Dead spots and slow WiFi are usually a coverage problem, not a broadband problem. Here is how to tell, and what actually fixes it.... Read more