Blog
Answers to what people actually ask us.
Seventeen years of questions from the workshop counter, written up plainly. No jargon, no upselling.
I can’t connect to my WiFi. What should I try?
Work through these in order before you call anyone. Most WiFi connection problems are fixed in the first…
Can you upgrade my RAM — and will it actually help?
More memory is the right fix for some slow computers and a waste of money on others. Here is how to tell…
Can you replace my motherboard?
Yes, sometimes. But a motherboard is the most expensive part of a computer, so the real question is whether…
I’ve been locked out of my email. What now?
Locked out of your email account? Work through these steps in order. And why getting back in fast matters…
Is it worth repairing, or should I just buy a new one?
How we work out whether a repair is worth doing, which faults are usually worth fixing, and when we will tell…
Apple says my Mac is “vintage”. What does that mean?
Apple will not repair Macs it classes as obsolete, and parts for vintage models are limited. Here is what the…
Is this email a scam? How to tell, in about a minute
People bring us suspicious emails every week. Here are the checks we actually use, the ones that do not work…
My laptop is making a whirring noise — should I worry?
A whirring laptop is usually just a dusty fan. But one particular noise means your hard drive is failing and…
Why does my laptop screen keep flashing?
A laptop screen that flickers on and off intermittently usually points to one of four things. Here is how we…
Why hasn’t my Mac updated to macOS Golden Gate?
macOS Golden Gate arrived on 14 September 2026 and it doesn't run on any Intel Mac. Here's what that means…
The Importance of Regular Software Updates
In today’s rapidly evolving digital landscape, the importance of regular software updates cannot be…
Cybersecurity Best Practices
In today’s interconnected world, cybersecurity is more critical than ever. With the rise of cyber threats…