BT Email Incorrect Password Problem!

It has been reported that BT are having some issues with email clients saying their password is incorrect. However when logging into webmail with the same details there is no problem.

After numerous phone calls and password resets many of our clients are getting really frustrated with their BT Internet email account.

So whats the Solution?

3 Ways to fix your BT email problems once and for all!

  1. Ensure only one device is connected to your email at any one time. Most users have commented that changing their sync schedule away from push to every 30 minutes, has reduced the amount of problems. By using only one device you should completely escape the issue.
  2. Log in online. For some reason, logging into your online account tends to re-activate your service, resulting in emails filtering down to your devices again.
  3. Give up and move away. Set up email forwarding to another account such as Hotmail or Gmail. This is the only sure-fire way to ensure you receive your email from anywhere, without the password error problem. Within your webmail under ‘options’ select ‘management’ and press the ‘radio’ button for forwarding. Then add the address you want your emails forwarded to. Finally press ‘save.’ Once this has been completed, you can receive mail from your old account in your new account, however when you send it will appear from your new account. Meaning that no emails are lost, and people will receive your new email address upon reply.

We hope this information has been helpful. Feel free to comment to us and we will assist where possible.

One Comment

David (Clearway Computer Lessons)

This discussion highlights a common problem, but doesn’t answer the fundamental question –
– What’s going on?

The main point that needs to be made is that the user and their computer is not in any way at fault. The root cause of the problem is that BT-Yahoo’s email servers are overloaded and cannot cope. The client’s Outlook or Windows Live Mail is reporting that it is getting no reponse, and it could be the password.

The basic solution is to try again 2 to 3 minutes later. It’s a bit like phoning the John Lewis Store and getting an engaged tone. You don’t expect all the lines to be busy, but it can happen.


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