Major problems in the O2 network across the UK

Mobile phones for some are treated as the latest fashion accessory. However many of us take for granted the reason we have the device in the first place – the service we receive to make and receive calls everyday, for work and personal use.

Since yesterday Tens of thousands of O2 customers lost voice and data services across the UK due to a problem with the network.

No cause or resolution has been given as of yet. Other providers who share the o2 masts such as Tesco and GiffGaff have also been affected.

O2 commented “Those customers affected will have difficulty making or receiving calls, sending texts or using data. Our engineers are dealing with the problem as a priority and we hope to restore full service as soon as possible.”

This issue isn’t geographical as some phones in the same location work whilst others don’t. Its a frustrating problem affecting many of our clients.

To get an update on the issue visit http://status.o2.co.uk

05:40 – We’re continuing to drive the recovery of this issue with our support teams and vendors. We’re working to restore service as quickly as possible. Unfortunately we’re unable to confirm any timescales for service restoration at this time. We’ll let you know as soon as we can. We apologise once again for any inconvenience this incident is causing.

03:25 – We’re still working with our support teams and vendors trying to restore service as quickly as possible. We apologise for any inconvenience caused whiile this recovery work is in progress. We’ll provide further updates as soon as we can. 01:00 – We can confirm that the problem with our mobile service is due to a fault with one of our network systems, which has meant some mobile phone numbers are not registering correctly on our network. As a result, some customers are having difficulty making or receiving calls, sending texts or using data. We, and our central supplier, have deployed all possible resources and are working through the night to restore service as soon as possible. We apologise again to customers affected and will provide further updates as soon as we can.

23:00 – Our engineers and vendors are continuing to deal with the problem as a priority and we hope to restore full service as soon as possible.

19:00 – We continue to manage the problem on our network that is affecting some of our customers. Customers may still be having difficulty making and receiving calls, sending texts or using data.We are sorry for any inconvenience. Our engineers are dealing with the problem as a priority and we hope to restore full service as soon as possible. 16:45 – We’re currently seeing a problem on our network affecting some of our customers.As a result, you may have difficulty making or receiving calls, sending texts or using data.Our engineers are dealing with the problem as a priority and we hope to restore full service as soon as possible.

Have you been affected? We would love to hear your thoughts.