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I have been having nothing but trouble with AT&T for the past year, year and a half with their customer service on the phone. One recent complaint was when the second phone I had on my account was stolen. I called AT&T explained what happened.
Every month am over charge since I signed up with AT&T 9 months ago. Every store tells you something different to what is told to you when you call the operators. All they want you to do is sign up so you can be trapped in that contract. Check at&t customer service toll-free number is the worst. I have to talk to a supervisor every time. They got ppl from god knows where taking your calls an they are very rude! If you got boost mobile stay there! Anybody is better than AT&T for me right now