Reply To: Call or write to the support service?

[Cybergirl]

Personally, I like calling much better too, simply because it’s easier to say in words than to write for a very long time. But I’m sure there are people who are less comfortable with this method, introverts, socially anxious, and so on. So I think what’s needed here is multichannel, where you can both call and write. Read about it, it’s pretty great stuff: https://newmediaservices.com.au/6-features-of-support-ticket-system/