Reply To: I originally signed up with Roadie …

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I tried to like this service, I really did. However, 6 (attempted) deliveries later I have actually received only 1 package. 1 was marked as delivered with the roadie taking a picture of the package in the back seat. The other 4 missing involved the roadie returning the package without any contact, and the one success was when the roadie contacted me. (To be clear, i live in a well marked sub division and no other delivery service has issues)

Customer service , while friendly, is at best useless. I call them in advance to make sure they give the roadie instructions and they say “we cant tell the roadie until they pick up the package”, so I call them when the roadie picks up the package and I get “the order is in process and we cant update it”.

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